• Surgical Coordinator General & Vascular Surgery

    Posted Date 1 week ago(1/9/2019 4:35 PM)
    Requisition ID
    2019-6082
    # of Openings
    1
    Address
    123 Summer Street
    Job Locations
    US-MA-Worcester
    Category
    Administrative - Clinical
    Department
    GENERAL & VASCULAR SURGERY
    Job Code
    AO37
  • Overview

    Careers-Awards-2018

     

    Reliant Medical Group is seeking a Surgical Scheduling Coordinator to join our exciting and innovative team. If you are looking for a career that will transform, inspire, challenge and reward you then come join us! 

     

    Full-time position 38.75 hours a week

    Hours: Monday- Friday 8:30AM to 5:00PM

    No weekends or Holidays

     

    Schedules, pre-registers and arranges pretesting for all patients with complete and accurate information; monitors timely access while demonstrating unparalleled customer service.

    Responsibilities

    • Coordinates all patient appointments at multiple facilities as required
    • Works with supervisor or others to develop enterprise-wide patient scheduling for testing, treatment, Pre-Admission Testing, surgery, physician referrals, and teaching
    • Schedules any additional appointments that may be required due to abnormalities found in the original series of tests
    • Pays close attention to detail to ensure all physicians’ testing orders are carried out
    • Schedules history and physical appointments for patients, coordinating date of pre-testing appointment with date of surgery
    • Works with staff in Pre-Admission Testing to maximize available appointments, accommodating patient requests whenever possible
    • Coordinates bookings daily with the Operating Room and effectively works with surgery staff and physician to resolve scheduling discrepancies. Contacts all scheduled patients via patient letter or other means, with complete documentation of all appointments, preparatory instructions, and directions.  Maintains appointment log as necessary
    • Coordinates with other physicians’ offices and hospital personnel when there is a request for surgical assistance with a case, canceling office hours in order to perform surgery, special equipment or x-ray films in the operating room
    • Verifies patient’s demographic and insurance information.  Pre-registers patients obtaining complete financial and demographic information and enters all information into computer in a timely and accurate manner. Verifies all insurance cards, documenting eligibility status.  Notifies physicians and/or patients whenever an insurance company denies an admission.  Effectively works with physicians and insurance companies to resolve problems.  If patient has FCHP, ensures procedure is scheduled at the appropriate facility
    • Collaborates with Referral Management when authorization is required.  Provides insurance companies with information and/or reports required to authorize procedures. Ensures second opinion has been obtained when required.  Ensures patient has signed all necessary forms in the required time frame. Provides the facility where procedure will take place with prior approval/authorization numbers. Advises physicians of insurance requirements and acts as a liaison between the physician, patient and insurance company
    • Coordinates and processes all pre-admission activities.  Files physician orders, consents, histories and physicals appropriately and indicates receipt of same.  Retrieves filed patient information and places in patient’s charts.  Ensures test results and packet information is complete
    • Receives and routes incoming telephone calls.  Answers the telephone in a courteous and professional manner, identifying self and department.  Routes incoming calls to appropriate employee in a professional manner.  Maintains a complete and accurate message log to ensure appropriate routing of messages. 
    • Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
    • Complies with established departmental policies, procedures, and objectives.
    • Enhances professional growth and development through educational programs, seminars, etc. 
    • Attends a variety of meetings, conferences, and seminars as required or directed.
    • Performs other similar and related duties as required or directed.
    • Regular, reliable and predictable attendance is required.

    Qualifications

    • High School diploma with additional specialized courses or training and one to three years of relevant experience. 
    • Knowledge of a variety of software products such as Microsoft Word, Outlook, etc. 
    • Demonstrated knowledge of medical terminology. 
    • Excellent organizational, communication and interpersonal skills. 
    • Functions independently and sets priorities according to procedure date and health system requirements.

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