• Medical Receptionist (Patient Service Specialist) - Adult Medicine $1,000.00 Bonus

    Posted Date 7 days ago(6/10/2019 9:36 AM)
    Requisition ID
    # of Openings
    761 Worcester Road
    Job Locations
    Administrative - Clinical
    Job Code
  • Overview

    Join our team.icims


    Reliant Medical Group is seeking a Medical Receptionist (Patient Service Specialist) to join our exciting and innovative organization!


    Position: 38.75 hours per week 

    Hours: Monday through Friday 8:30am - 5:00pm 

    1-2 Weekend shifts per year 

    1-2 Holidays per year 

    Department: Adult Medicine 


    This person would coordinate the provision of multiple services to patients performing a full range of administrative support services for clinic/site including collection of co-payments, registration and scheduling of patients for medical procedures, tests, associated ancillary services and other related duties. Our Patient Service Specialists ensure the highest level of patient/customer satisfaction.







    • Verifies and updates demographic, insurance, and other patient information.  Confirms, collects, and posts patient co-payments and other outstanding balances.
    • Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies.  Batches encounter forms and submit to appropriate billing area. 
    • Maintains records and makes daily cash deposit as assigned.


    • Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site. 


    • Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines.


    • Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.


    • Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments.   


    • Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests.  Distributes messages to appropriate provider or others for appropriate action.


    • Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements.


    • Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options. 


    • Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis.


    • Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed.


    • Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments.


    • Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons.


    • Maintains recall lists and communicates with patients as appropriate.



    • May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results.


    • May escort patient to examination rooms and chaperones patients as required.


    • May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate.


    • Provides guidance to departmental personnel in medical office on administrative policies and procedures.


    • Complies with health and safety requirements and with regulatory agencies such as DPH, etc.


    • Complies with established departmental policies, procedures, and objectives.


    • Enhances professional growth and development through educational programs, seminars, etc.


    • Attends a variety of meetings, conferences, and seminars as required or directed.


    • Regular, reliable and predictable attendance is required.


    • Performs other similar and related duties as required or directed.


    • High School diploma required
    • Additional specialized medical secretarial/medical office training preferred
    • Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner
    • Ability to think critically and exercise sound judgment
    • Excellent communication, interpersonal and organizational skills
    • Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.
    • Bilingual- Spanish or Portuguese.

    $1,000 Bonus applies to external new hires only 

    Framingham Building


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