• Medical Receptionist (Patient Service Specialist) - Pulmonary

    Posted Date 6 days ago(6 days ago)
    Requisition ID
    2018-5832
    # of Openings
    1
    Address
    123 Summer Street
    Job Locations
    US-MA-Worcester
    Category
    Administrative - Clinical
    Department
    PULMONARY
    Job Code
    FD04
  • Overview

    Glob Top Places to WOrk 17

     

    Reliant Medical Group is seeking a Patient Service Specialist II (Medical Receptionist) to join our excited and innovative organization!

     

    Position: Full time 38.75 hours per week
    Hours: Monday through Friday 8:30 AM - 5:0PM 

    No Weekends, No Holidays 

     

      Coordinates the provision of multiple services to patients performing a full range of administrative support services for clinic/site including collection of co-payments, registration and scheduling of patients for medical procedures, tests, associated ancillary services and other related duties.  Responsible for providing the highest level of patient/customer satisfaction. 

     

     

    Responsibilities

    • Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system.  Verifies and updates demographic, insurance, and other patient information.  Confirms, collects, and posts patient co-payments and other outstanding balances. 
    • Maintains records and makes daily cash deposit as assigned.
    • Receives and addresses patient-care related telephone calls.  Provides routine information on procedures and standard policies refers matters to appropriate person within department/site. 
    • Identifies problem related priorities, and responds to emergency need to interrupt or contact physician/provider within guidelines.  Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc. 
    • Documents appropriate information in computer system.
    • Prepares patient charts.  Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments.   
    • Updates and maintains telephone messages interdepartmentally.  Follows through on requests.  Distributes messages to appropriate provider or others for appropriate action.
    • Maintains recall lists and contacts patients
    • Provides patient education regarding managed care plans and referral process. Assists patients with referral questions, concerns, etc.  Counsels and advises patients of available options. 
    • Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements are met
    • Reconciles all referral discrepancies.  Calls patients, employers, insurance companies, etc., as required for further verification of insurance, demographic data, medical service authorization, etc.
    • Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits.  Follows up with practices that do not issue a referral or obtain referral on a timely basis
    • Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed
    • Completes and maintains patients’ schedules. Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-shows, emergency appointments and add-ons
    • Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients.  Communicates with patients regarding all information related to scheduled appointment
    • May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
    • Provides guidance to departmental personnel in medical office on administrative policies and procedures
    • Performs miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail
    • Identifies and reports emergency situations to providers, nursing and others
    • Complies with health and safety requirements and with regulatory agencies such as DPH, etc
    • Complies with established departmental policies, procedures, and objectives
    • Regular, reliable and predictable attendance is required 
    • Performs other similar and related duties as required or directed.

    Qualifications

    • High School diploma with additional specialized medical secretarial/medical office training preferred
    •  
    • Demonstrated superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner
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    • Ability to think critically and exercise sound judgment
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    • Excellent communication, interpersonal and organizational skills
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    • Knowledge of various software applications such as Microsoft Word, Excel, Outlook, etc

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