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Desktop Support Technician

Desktop Support Technician

Requisition ID 
# of Openings 
100 Front Street
Job Locations 
Posted Date 
Information Technology
Job Code 

More information about this job


Reliant Medical Group is seeking a Desktop Support Technician to join our exciting and innovative organization!


Position: Full time 40 hours per week 

Hours: Monday through Friday 8:00AM - 4:30PM

Occastional Weekends & Holidays


Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform regularly required maintenance of desktop applications

and hardware systems as required.


Daily administration of Technical Support ticket system, as assigned


Perform daily (routine) applications maintenance


Provide timely and accurate support to the all desktop users


Participate in documenting support procedures


Trouble shoot and resolve user issues


Escalate issues as needed


Request Assistance from other IT Departments as needed


Assist other IT Departments as requested


Gather end user requirements


Gather and compile information from vendors, business owners, and / or other IT staff, as assigned.


Assess the need for application patching and make appropriate recommendations


Participate in Application patches


Coordinate patch schedule with the Vendor, IT Departments and Business users


Test and validate the patch was implemented successfully


Follow Established policies, procedures, and documentation guidelines


Performs other duties as required.


Develop and maintain security procedures.


Participating in 24x7 support and on-call rotation.


Complies with health and safety requirements and with regulatory agencies such as DPH, etc.


Complies with established departmental policies, procedures, and objectives.


Enhances professional growth and development through educational programs, seminars, etc. 


Attends a variety of meetings, conferences, and seminars as required or directed.


Performs other similar and related duties as required or directed.


Regular, reliable and predicable attendance is required.


Bachelor’s Degree in Computer Information Systems, 2 - 5 years of experience supporting enterprise solutions. Management Information Systems, or other related field, or equivalent professional experience. CompTIA  A+ Certification required. Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired. Familiarity with web-based and client/server application concepts. Excellent Written and Oral Communication Skills.

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