Reliant Medical Group is seeking a Transition Coordinator to join our exciting and innovative team. If you are looking for a career that will transform, inspire, challenge and reward you then come join us!
Full Time: 38.75
Hours: Monday - Friday 8:30AM - 5:00PM
Performs a variety of activities that support the clinical, business and program related work of the clinical staff in the Care Management Department. Collaborates with clinical and non-clinical staff across multiple sites within the organization to ensure timely contact of patients discharged from hospital and skilled nursing facilities to assess needs of patient and/or family and documents contact in appropriate database. Communicates outcomes to appropriate Care Managers or others.
Supports Care Management department functions; assists and cross-trains co-workers on entering referrals for Care Management.
Makes follow-up phone calls to discharged patients, post-acute admissions and communicates identified issues to Care Management/Social Workers or others for timely intervention/resolution following established standards.
Schedules Primary Care Physician and Specialist appointments when available for patients identified as needing follow-up appointments after discharge from an inpatient or skilled nursing facility.
Supports multiple office functions and provides cross-coverage for entering department referrals as required.
Based on daily Hospital and Skilled Nursing Facility Discharges, determines patient category utilizing pre-established guidelines and calls patient and/or family to assess needs within position responsibility. Documents in computerized medical record input from a patient and family for other health team members. Assists health team members in the formulation of patient care plan within position responsibility.
Relays information, questions / concerns to and from patients, Care Managers and others. Escalating issues to Director or others as required. Documents communications and resolutions in appropriate database per department standards.
Represents the department as needed on interdepartmental meetings and committees when requested.
Maintains patient, staff and institutional confidentiality.
Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
Complies with established departmental policies, procedures, and objectives.
Performs other similar and related duties as required or directed.
Regular, reliable and predicable attendance is required.
High School Diploma and Graduate of an Accredited Medical Assistant Program with certificate and completed externship and three (3) to five (5) years’ relevant experience.
Basic clinical skills and demonstrated excellent customer service skills.
Proficient in various software applications such as Microsoft Office Excel, Word and Outlook.
Knowledge of Excel spreadsheets with ability to sort data.
Electronic Medical Record experience preferred.
Excellent organizational, interpersonal, written and verbal communication skills.
Effective problem-solving skills. Must consistently exercise sound decision-making skills.
Must have ability to multi-task, prioritizing daily workload and seek assistance when necessary.
Demonstrated ability to learn new processes quickly.
Proven experience in telephone contact with patients within an ambulatory practice setting.
EPIC experience a plus