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Help Desk Agent

Help Desk Agent

Requisition ID 
2017-5148
# of Openings 
1
Address 
100 Front Street
Job Locations 
US-MA-Worcester
Posted Date 
12/5/2017
Category 
Information Technology
Department 
DATA CENTER
Job Code 
AO234

More information about this job

Overview

Reliant Medical Group is seeking a Help Desk Agent to join our exciting and innovative organization!

 

Position: Full time 38.75 hours per week 

Hours: Monday through Friday 8:30AM - 5:00PM

No Weekends or Holidays

 

Provide Help Desk phone support coverage on first shift - Monday through Friday 8:30am to 5:00pm

Responsibilities

 

  • Provide exemplary customer support to our Reliant Medical Group staff and outside customer contacts
  • Report / Escalate any system issues to appropriate on call support staff or management
  • Provide first level problem solving for user's IT issues
  • Ability to handle a large volume of calls daily and record each issue via the call tracking ticket system (SPARC) - inputting and updating all calls or issues reported during shift
  • Update System Access and Active Directory for any new hires, transfers or termination
  • Performs similar or related duties as required or directed

Qualifications

  • Exemplary customer service and troubleshooting skills
  • PC software and hardware knowledge   Windows 7 / Windows 10 / Active Directory / Microsoft Office suite
  • Dependability + flexability to provide possible alternate shift coverages
  • Highly detailed and technically oriented
  • Excellent oral and written communication skills

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