Returning Candidate?

Desktop Support Technician

Desktop Support Technician

Requisition ID 
2017-5137
# of Openings 
1
Address 
100 Front Street
Job Locations 
US-MA-Worcester
Posted Date 
12/1/2017
Category 
Information Technology
Department 
INFORMATION SYSTEMS
Job Code 
AO236

More information about this job

Overview

Reliant Medical Group is seeking a Desktop Support Technician to join our exciting and innovative organization!

 

Position: Full time 40 hours per week 

Hours: Monday through Friday 7:00AM - 3:30PM

Occastional Weekends & Holidays

 

Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform regularly required maintenance of desktop applications

and hardware systems as required.

Responsibilities

Daily administration of Technical Support ticket system, as assigned

 

Perform daily (routine) applications maintenance

 

Provide timely and accurate support to the all desktop users

 

Participate in documenting support procedures

 

Trouble shoot and resolve user issues

 

Escalate issues as needed

 

Request Assistance from other IT Departments as needed

 

Assist other IT Departments as requested

 

Gather end user requirements

 

Gather and compile information from vendors, business owners, and / or other IT staff, as assigned.

 

Assess the need for application patching and make appropriate recommendations

 

Participate in Application patches

 

Coordinate patch schedule with the Vendor, IT Departments and Business users

 

Test and validate the patch was implemented successfully

 

Follow Established policies, procedures, and documentation guidelines

 

Performs other duties as required.

 

Develop and maintain security procedures.

 

Participating in 24x7 support and on-call rotation.

 

Complies with health and safety requirements and with regulatory agencies such as DPH, etc.

 

Complies with established departmental policies, procedures, and objectives.

 

Enhances professional growth and development through educational programs, seminars, etc. 

 

Attends a variety of meetings, conferences, and seminars as required or directed.

 

Performs other similar and related duties as required or directed.

 

Regular, reliable and predicable attendance is required.

Qualifications

Bachelor’s Degree in Computer Information Systems, 2 - 5 years of experience supporting enterprise solutions. Management Information Systems, or other related field, or equivalent professional experience. CompTIA  A+ Certification required. Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired. Familiarity with web-based and client/server application concepts. Excellent Written and Oral Communication Skills.

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.