Reliant Medical Group is seeking a Desktop Support Technician to join our exciting and innovative organization!
Position: Full time 40 hours per week
Hours: Monday through Friday 7:00AM - 3:30PM
Occastional Weekends & Holidays
Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform regularly required maintenance of desktop applications
and hardware systems as required.
Daily administration of Technical Support ticket system, as assigned
Perform daily (routine) applications maintenance
Provide timely and accurate support to the all desktop users
Participate in documenting support procedures
Trouble shoot and resolve user issues
Escalate issues as needed
Request Assistance from other IT Departments as needed
Assist other IT Departments as requested
Gather end user requirements
Gather and compile information from vendors, business owners, and / or other IT staff, as assigned.
Assess the need for application patching and make appropriate recommendations
Participate in Application patches
Coordinate patch schedule with the Vendor, IT Departments and Business users
Test and validate the patch was implemented successfully
Follow Established policies, procedures, and documentation guidelines
Performs other duties as required.
Develop and maintain security procedures.
Participating in 24x7 support and on-call rotation.
Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
Complies with established departmental policies, procedures, and objectives.
Enhances professional growth and development through educational programs, seminars, etc.
Attends a variety of meetings, conferences, and seminars as required or directed.
Performs other similar and related duties as required or directed.
Regular, reliable and predicable attendance is required.
Bachelor’s Degree in Computer Information Systems, 2 - 5 years of experience supporting enterprise solutions. Management Information Systems, or other related field, or equivalent professional experience. CompTIA A+ Certification required. Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired. Familiarity with web-based and client/server application concepts. Excellent Written and Oral Communication Skills.