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Patient Financial Service Representative

Patient Financial Service Representative

Requisition ID 
2017-5088
# of Openings 
1
Address 
100 Front Street
Job Locations 
US-MA-Worcester
Posted Date 
11/8/2017
Category 
Administrative - Clinical
Department 
REV OPS BUSINESS OFFICE
Job Code 
AO68

More information about this job

Overview

Reliant Medical Group is seeking a Paitent Financial Service Representative to join our exciting and innovative team. If you are looking for a career that will transform, inspire, challenge and reward you then come join us! 

 

Full Time: 38.75

Hours: Monday - Friday 9:30AM - 5:30PM

 

Responds to patient/responsible party via telephone, in person and written contacts in a professional manner and according to Revenue Operations guideline.  Processes patient receivables, and special requests in accordance with office policy and procedures.  Responsible for coordinating and processing registration reports and issues.

 

Responsibilities

  • Processes incoming telephone calls, correspondence, visiting patients, responsible parties and guarantors in a timely and professional manner. 
  • Follows up on all requests in a timely and courteous manner. 
  • Counsels patients/responsible parties on third party insurance issues, charges and self pay balances.  Educates patients on insurance coverage and payment alternatives, including budgets and courtesy programs. Researches and resolves all issues. 
  • Resoles duplicate record issues. Processes registration audit trail and other reports as required or directed. Completes new patient registrations for affiliate practices and services provided at remote locations. Assists with monitoring all electronic medical record registration interfaces. 
  • Assists in processing accounts eligible for bad debt and collection agency submission. Coordinates issues with providers and collection agencies in a professional manner. 
  • Accurately posts self pay type payments according to standard procedures.  Resolves refund and credit balance issues. 
  • Makes outgoing collection and inquiry telephone calls to patients/ responsible parties as directed. 
  • Processes estate, legal, budget, free care and other financial classes as directed. 
  • Fosters excellent quality customer service standards in daily operations. 
  • Communicates and interfaces with providers, staff, patients, family members and others to ensure high-quality patient care.  
  • Corrects unsatisfactory conditions that may arise or notifies manager or others of any discrepancies. 
  • Complies with health and safety requirements and with regulatory agencies such as DPH, etc. 
  • Complies with established departmental policies, procedures, and objectives. 
  • Participates in performance improvement initiatives as required. 
  • Attends a variety of meetings, conferences, and seminars as required or directed. 
  • Enhances professional growth and development through educational programs, seminars, etc. 
  • Complies with all health and safety regulations and requirements. 
  • Performs other similar and related duties as required or directed. 
  • Regular, reliable and predicable attendance is required.

 

Qualifications

  • High School Diploma.
  • One year customer service experience.
  • Demonstrates in-depth knowledge of third party billing or successful completion of related college courses. 
  • Demonstrates excellent interpersonal, organizational and communication skills.
  • Knowledge of various software applications such as Microsoft Word, Excel, Outlook, etc. 
  • Must demonstrate a professional and courteous manner when interacting with customers and co-workers.

Must show proficiency in current billing software within 6 months.

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