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Interpreter Services Supervisor

Interpreter Services Supervisor

Requisition ID 
2017-4689
# of Openings 
1
Address 
640 Lincoln Street
Job Locations 
US-MA-Worcester
Posted Date 
10/17/2017
Category 
Management
Department 
INTERPRETER SERVICES
Job Code 
MM289

More information about this job

Overview

Reliant Medical Group is seeking a Interpreter Services Supervisor to join our exciting and innovative team. If you are looking for a career that will transform, inspire, challenge and reward you then come join us! 

 

Full Time: 40

Hours: 8:00AM - 4:30PM

 

Supervises assigned employees and activities for the efficient administration of the Interpreter Service office while collaborating with other departments. Coordinates a broad range of functions including Vendor and Contractor billing, scheduling, payroll, medical records, budget, etc. Provides administrative support services and other related duties.

 

Responsibilities

  • Supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions. 
  • Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues.  Implements corrective actions plans as required.
  • Process payroll for assigned staff following standard procedures.
  • Responsible for Leader Standard Work.
  • Plans, implements and evaluates the assigned staffing needs on a daily basis to adequately support limited English proficient patient care.  Assigns staff based upon patient needs, practice volume, staff qualifications, department policy and budget.
  • Assist Manager or others in responding to patient and/or staff concerns as needed. Monitors and addresses complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with Managers, Supervisors, physicians and others to address and prevent problems.
  • Provides effective direction, guidance, and leadership over the Interpreter staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives.
  • Participates in the development and recommendation of the operating and capital budgets for the areas managed.  Manages activities to ensure financial goals are met.  Monitors expenditures for compliance to approved budget.  Resolves discrepancies.
  • Coordinates the assignment of tasks and helps resolve technical and operational problems.  Evaluates the impact of solutions to ensure goals are achieved.
  • Assist in developing policies and programs within the department; acts as a positive role model for staff.
  • Creates an environment that nurtures empowerment of Interpreter Department’s staff members; encourages the development of self-directed work teams; proactively pursue and encourage continuous quality management and innovation.
  • Demonstrates an ability to work effectively and communicate frequently with all members of the patient care and administrative team; orchestrates and actively participates in huddles to promote effective communication with staff, providers and other members of the interdisciplinary team.
  • Achieves and retains super-user status on current system software to best manage interpreter’s appointment schedules.  Creates and manages  schedules for all interpreters as required. Provides training and support to all members of the site/department on the current software. 
  • Maintains existing interpreter schedules, make changes and updates as needed.  Communicates changes to appropriate parties as assigned. Monitors schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules.  Follows up with team leaders/managers as appropriate.
  • Utilizes and maintains equipment to ensure maximum efficiency.
  • Ensures compliance with department standard operating procedures, notifies Manager or others of discrepancies. 
  • Assists in developing policies and programs within the department.
  • Monitors data to ensure staff coverage, adequate for peak phone volume, ensuring that voice messages, emails and any other department communication methods are responded to in an appropriate timeframe.
  • Responsible for maintenance and reconciliation of Electronic Medical Record system.
  • Processes check requests, mileage, expense forms, etc. following standard procedures.
  • Ensures compliance with regulatory agencies.  Develops and maintains procedures necessary to meet regulatory requirement.
  • Ensures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and procedures.
  • Ensures adequate equipment and supplies for assigned area.
  • Ensures compliance to all health and safety regulations and requirements.
  • Performs similar or related duties as required or directed.
  • Regular, reliable and predictable attendance is required.

Qualifications

  • Completed Spanish Medical Interpreter training required with emphasis on the Spanish language.
  • Associates degree in Business Administration or related field and three to five years’ relevant experience.
  • Knowledge interpreting technology
  • Demonstrated leadership ability to include problem solving skills and the ability to communicate via written reports
  • Excellent organizational, interpersonal, team building and communication skills
  • Demonstrated knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc.

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